Client Story

dcga logo

Douglas County General Assistance

The Douglas County General Assistance (DCGA) uses Collaborate to help serve the poor of their community that are not eligible for other governmental assistance, and do not have a parent, stepparent, or spouse responsible for their support. These are “programs of last resort” for the most vulnerable citizens in the area.

Some of the DCGA’s Services tracked in Collaborate include primary care healthcare, job training and community service, financial assistance, and referrals to outside organizations. The agency has phased out paper via their Collaborate implementation, which includes the DocuSign Signatures Optional Module, allowing Clients and Service Providers to sign Documents electronically.

Along with DocuSign Signatures, DCGA leverages Documental Templates and Document Queue - two popular Optional Modules for organizations that wrangle a lot of Documents - to save even more time and eliminate duplicative effort. The result is a streamlined system designed to help the county’s most in-need residents as efficiently as possible.

The Department of Corrections also offers Substance Abuse, Mental Health, and Medical Services, all securely administered through Collaborate. Integrations with other County department databases allow for the sharing of information between organizations when necessary.

0

Pieces of Paper Needed for Intake

1,000+

Electronic signatures per month

Your Cases, Your Clients, Your Workflow

Collaborate on Desktop and iPad

Collaborate is customizable case management software for non-profits and social services agencies.
  • Track case information, all the way through intake, providing services, setting goals, and recording outcomes
  • Go beyond the data with intelligent core features such as: case history, medical exams, test results, custom reports & more
  • Our award-winning web-based solution is secure & easy to use, whether a novice or a power user
Features Overview Get a Demo

Benefits of Using Collaborate

Cut out the Paper

Let Collaborate do the heavy lifting. Collaborate adjusts to your workflow and processes, not the other way around.

“Prior to Collaborate, we were using paper charts…”

See what The Spot has to say about Collaborate vs. Paper.

  • Use your existing forms, electronically
  • No more boxes of folders, no more spreadsheets
  • Clients can sign documents using smartphones, tablets, or computers
  • Save everything in one place

Fully Customizable

Don't mess with a good thing - keep your workflows where they work, use our templates where they can be improved upon.

“…it’s like partnering with architects, engineers, and systems designers!”

See how we went above and beyond with Casa de Salud’s customizations.

  • We'll customize and configure Collaborate for you, good to go at launch
  • Afterward, as requirements change, make configuration changes on your own
  • Grant requirements change frequently, so can Collaborate's reports
  • Our expert software developers can accommodate your specialized requirements

Fast and Secure

Directly on the Internet backbone, and actively monitored for security, so you're safe and sound.

Assist America uses Collaborate’s admin capabilities to configure who can access Collaborate from where, and even automatically lock accounts if something suspicious is happening.

  • High-grade encryption
  • Users can be granted access to what they need, only
  • Stable and scalable platform
  • Hourly backups means disaster avoidance
  • HIPAA compliant

Cloud-Based

Hosted and maintained by us, for you.

New York City’s YMCA and Children’s Advocacy Centers of Georgia both make use of Collaborate’s cloud-based nature to allow users spread across a large area to access their database securely, using a web browser. Assist America does it worldwide.

  • No need for additional systems or network administrators
  • No software to install
  • Lightning fast, with as much bandwidth, processing power, and storage as you need
  • Access from anywhere, any time

Easy to Use and Understand

Developed and constantly improved upon, since 1998, we take our clients feedback seriously. Easy to use, even for the most technology-averse.

Our userbase is diverse, but most are not organizations that traditionally rely heavily on technology. Take a look at how some of our features work, simple and straightforward.

  • Intuitively designed interface
  • Simple to navigate
  • Dedicated support staff to assist
  • Online support & issue reporting

Substantial Cost Savings

Software is a tool to help you perform better, with less effort. Let it handle the grunt work and tedium, allowing you to focus on your real goals.

“…making for a highly efficient client experience and delivery of services”

See how Collaborate streamlined The Center’s processes and reduced overhead.

  • Significant reduction in organization communication overhead
  • No annual or "per seat" license fees
  • Increased productivity and lower administrative costs
  • Reports that used to take weeks now take seconds!

What's New with Collaborate

Efficient Scheduling for Social Services Staff

The Santa Clara County Children’s Advocacy Center uses Collaborate to optimize staffing on their busiest days.

Automated Referrals Promote Efficiency & Best Practices Across South Carolina

Data integration connects child advocates with referrals from the Division of Social Services in Collaborate.

Try Collaborate Now

Contact Us for a Demo