Client Story
Melinda Hoag Smith Center for Healthy Living
The Melinda Hoag Smith Center for Healthy Living (MHSCHL) is on a mission to positively impact the health and well-being of Newport Beach, California’s most vulnerable populations. Its facilities include a mental health center, family resource center, a dental clinic, and a monthly food distribution program.
Easy Intakes for Clients
The MHSCHL’s Collaborate implementation includes a number of Optional Modules, but the star of the show is their Client Portal. This module allows prospective Clients to fill out their own Intake forms - anytime, from anywhere - and it works equally well on any device.
Emphasis on Accessibility
Since many of the MHSCHL’s Clients speak limited or no English, their Client Portal was built to accommodate multiple languages. This supports the organization’s goal to provide help to underserved groups, such as recent immigrants, who may not even be aware of help available to them due to language barriers.
Simpler for Staff
Once Portal Intakes are submitted, staff can instantly manage them via Collaborate’s Portal Management module. A detailed screening questionnaire - used to get a complete picture of a Client’s healthcare, housing, financial, fitness, employment, and health status - provides insight about what Services and Referrals could be a good fit for them.
Collaborate’s Client Portal was redesigned from the ground up to support the MHSCHL’s unique requirements. Accessibility, both from a device and language perspective, was emphasized all along the way. The result is an Intake module that will help many more people get the help they need in a much more efficient manner, not just for MHSCHL’s Clients, but for all organizations that use the Client Portal as well.
Number of Services and Organizations housed by MHSCHL
Primary languages supported in Client Portal
Your Cases, Your Clients, Your Workflow
Collaborate is customizable case management software for non-profits and social services agencies.
- Track Case information, from Intake, providing Services, setting Goals, to recording Outcomes.
- Efficiently access Case history, medical exams, test results, custom Reports, and more.
- Tap a single, secure, HIPAA-compliant, easy-to-use, web-based platform for all your Case management needs.
Benefits of Using Collaborate
Cut out the Paper
Let Collaborate do the heavy lifting. Collaborate adjusts to your workflow and processes, not the other way around.
“Prior to Collaborate, we were using paper charts…”
See what The Spot has to say about Collaborate vs. Paper.
- Use your existing forms, electronically
- No more boxes of folders, no more spreadsheets
- Clients can sign documents using smartphones, tablets, or computers
- Save everything in one place
Fully Customizable
Don’t mess with a good thing - keep your workflows where they work, use our templates where they can be improved upon.
“…it’s like partnering with architects, engineers, and systems designers!”
See how we went above and beyond with Casa de Salud’s customizations.
- We’ll customize and configure Collaborate for you, good to go at launch
- Afterward, as requirements change, make configuration changes on your own
- Grant requirements change frequently, so can Collaborate’s reports
- Our expert software developers can accommodate your specialized requirements
Fast and Secure
Directly on the Internet backbone, and actively monitored for security, so you’re safe and sound.
Assist America uses Collaborate’s admin capabilities to configure who can access Collaborate from where, and even automatically lock accounts if something suspicious is happening.
- High-grade encryption
- Users can be granted access to what they need, only
- Stable and scalable platform
- Hourly backups means disaster avoidance
- HIPAA compliant
Cloud-Based
Hosted and maintained by us, for you.
Children’s Advocacy Centers of Georgia and SCCADVASA both make use of Collaborate’s cloud-based nature to allow users spread across a large area to access their database securely, using a web browser. Assist America does it worldwide.
- No need for additional systems or network administrators
- No software to install
- Lightning fast, with as much bandwidth, processing power, and storage as you need
- Access from anywhere, any time
Easy to Use and Understand
Developed and constantly improved upon, since 1998, we take our clients feedback seriously. Easy to use, even for the most technology-averse.
Our userbase is diverse, but most are not organizations that traditionally rely heavily on technology. Take a look at how some of our features work, simple and straightforward.
- Intuitively designed interface
- Simple to navigate
- Dedicated support staff to assist
- Online support & issue reporting
Substantial Cost Savings
Software is a tool to help you perform better, with less effort. Let it handle the grunt work and tedium, allowing you to focus on your real goals.
“…making for a highly efficient client experience and delivery of services…”
See how Collaborate streamlined The Center’s processes and reduced overhead.
- Significant reduction in organization communication overhead
- No annual or "per seat" license fees
- Increased productivity and lower administrative costs
- Reports that used to take weeks now take seconds!
