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Collaborate is SOC 2 Compliant and HIPAA Compliant Software

For many organizations that use Collaborate as their case management system, comprehensive data security isn’t an option - it’s a legal requirement. We care just as much about protecting our customers’ sensitive data as they do, and we’ve got the formal compliance certifications to prove it.

Real, Certified Compliance

Software vendors will sometimes claim they meet compliance requirements when they actually don’t. A common misleading phrase is “The servers we use are SOC 2 compliant” - but beware: that doesn’t mean the vendor or their software is compliant.

Actual compliance involves up-front and ongoing certification by a third-party firm.

SOC 2 Compliance

Service Organization Controls (SOC) 2 is a compliance report standard that provides assurances about how an organization manages customer data. Following a rigorous audit by Dansa D’Arata Soucia LLP, Network Ninja (at the company level) and Collaborate (at the product level) have been certified as SOC 2 Type 2 compliant, and subsequent annual reviews are scheduled to maintain this certification.

SOC 2 compliance badge.

SOC 2 compliance boils down to what the American Institute of Certified Public Accountants (AICPA) refers to as five “trust service principles”:

  • Security - Collaborate and its underlying infrastructure are protected against unauthorized access with measures like intrusion detection and Multi-Factor Authentication (MFA).
  • Availability - 99.9% uptime is guaranteed with performance monitoring, disaster recovery, and security incident handling procedures.
  • Processing Integrity - With dedicated Quality Assurance (QA) staff and internal process monitoring, Collaborate empowers organizations to store data accurately and reliably.
  • Confidentiality - Encryption, Roles & Permissions, and Firewalls are a few of the ways we maintain confidentiality.
  • Privacy - With privacy controls and consent management tools, Personally Identifiable Information (PII) is protected in Collaborate - and accessible only when needed.

Contact us for SOC 2 Report

HIPAA Compliance

The Health Insurance Portability and Accountability Act (HIPAA) of 1996 established a national standard for how Protected Health Information (PHI) is handled. Based on a thorough assessment by a third-party consulting firm, Network Ninja and Collaborate have been deemed HIPAA Compliant.

HIPAA compliance badge.

Here’s some of what the HIPAA experts at Gazelle Consulting evaluated when conducting their formal HIPAA compliance assessment for our company and software:

  • HIPAA security policies and procedures that guide every member of our team in making HIPAA compliant decisions
  • Regular risk assessments that validate our compliance program is effective and our software is secure
  • Vendor assessments that ensure that our own vendors’ compliance programs are competent
  • Physical, administrative, and technical safeguards to help prevent unauthorized users from accessing data
  • Annual HIPAA Training to keep our staff up-to-date on the latest safeguards and regulatory requirements
  • Strong information management program by creating documentation of our compliance activities
  • Qualified security team including security leads for each product and a security officer to help triage the response to vulnerabilities
  • Completed a comprehensive analysis of user access roles to ensure that users only have the minimum access necessary to perform their work

Contact us for HIPAA Compliance Info Sheet

Network Ninja is an AWS Public Sector Partner

According to Amazon, “The AWS Public Sector Partner (PSP) Program validates AWS Partners with cloud-based solutions and experience supporting government, space, education, and nonprofits around the world.”

AWD Partner badge.

We’re proud to be a Public Sector Partner - further solidifying our commitment to providing secure, accessible solutions to all manner of social services organizations.

What Our Compliance Means for You

Organizations that deal with sensitive information have a legal and ethical obligation to keep that data safe. We’ve invested heavily in security, training, and compliance to empower agencies to do just that.

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Your Cases, Your Clients, Your Workflow

Collaborate software running on a MacBook, iPad, and iPhone.

Collaborate is customizable case management software for non-profits and social services agencies.

  • Track Case information, from Intake, providing Services, setting Goals, to recording Outcomes.
  • Efficiently access Case history, medical exams, test results, custom Reports, and more.
  • Tap a single, secure, HIPAA-compliant, easy-to-use, web-based platform for all your Case management needs.

Who's Using Collaborate

Children’s Advocacy Centers of Georgia

Member of the National Children’s Alliance, The Children’s Advocacy Centers of Georgia, Inc. is Georgia’s statewide membership association of 50 local children’s advocacy centers.

CACGA Client Story

  • Dozens of networked Children's Advocacy Centers (CACs), each with own private customizable instance
  • CACs able to search through entire state database of clients, caregivers, and offenders
  • Statewide reporting
  • Mix of Multi-Disciplinary Teams (MDTs) and non-MDT children’s advocacy centers
  • 500+ users, years of case data, tens of thousands of cases, hundreds of thousands of services

South Carolina Coalition Against Domestic Violence and Sexual Assault

SCCADVASA is the statewide partnership of organizations providing services to victims and survivors of domestic violence and sexual assault in South Carolina.

Members include rape crisis centers and women's shelters throughout the state, serving clients 24 hours a day, 7 days a week.

  • Dozens of member organizations, many cross-trained with partner CACs
  • Cross-trained Users can quickly switch between DV/SA and CAC sides
  • Hotline Intakes, with ability to easily change Case type for full Intakes later
  • Optional Modules include Batch Simple Services, Document Queue, and Document Templates

LifeBridge Health's Center for Hope

LifeBridge Health's Center for Hope is a comprehensive violence prevention and intervention agency. Programs include child advocacy, domestic violence, community violence, and elder justice for survivors, caregivers, and communities.

  • Referral Module to manage internal and external Referrals, across Programs
  • "1-Click" VOCA Report to easily meet funding requirements
  • Custom Services for Treatment Plans, Clinical Assessments, and Forensic Interviews

Douglas County, Nebraska

Three human services departments of the Douglas County, Nebraska municipal government run on Collaborate, each with their own tailored software implementation.

DCGA Client Story

  • No need for additional systems or network administrators
  • No software to install
  • Lightning fast, with as much bandwidth, processing power, and storage as you need
  • Access from anywhere, any time

The Spot / Project Ark

The Spot / Project Ark is a cooperative focusing on social justice and health care for at-risk youth.

The Spot / Project Ark Client Story

  • Collaborate facilitates all data management and reporting for SPARK
  • Medical services, mental health counseling, sexual and reproductive health services
  • Work development / workforce coaching services
  • Substance abuse counseling
  • Fully electronic medical records, charting, even immunization records

Substantial Cost Savings

Catholic Charities of the Archdiocese of Miami (CCADM) was established in 1931 to serve impoverished families during the Great Depression. Since then, CCADM has grown to offer a diverse slate of Services in the Miami area, including alcohol & substance abuse treatment, child development, behavioral health, elderly assistance, homelessness, and help for immigrants & refugees.

  • Universal Intake to facilitate a quick implementation
  • Custom workflow allows Clients to have several open Cases at once
  • Reporting for over 40 distinct Service offerings across dozens of sites
  • Optional Modules include Batch Simple Services, Case Review, and Class Management

View Clients

Benefits of Using Collaborate

Cut out the Paper

Let Collaborate do the heavy lifting. Collaborate adjusts to your workflow and processes, not the other way around.

“Prior to Collaborate, we were using paper charts…”

See what The Spot has to say about Collaborate vs. Paper.

  • Use your existing forms, electronically
  • No more boxes of folders, no more spreadsheets
  • Clients can sign documents using smartphones, tablets, or computers
  • Save everything in one place

Fully Customizable

Don’t mess with a good thing - keep your workflows where they work, use our templates where they can be improved upon.

“…it’s like partnering with architects, engineers, and systems designers!”

See how we went above and beyond with Casa de Salud’s customizations.

  • We’ll customize and configure Collaborate for you, good to go at launch
  • Afterward, as requirements change, make configuration changes on your own
  • Grant requirements change frequently, so can Collaborate’s reports
  • Our expert software developers can accommodate your specialized requirements

Fast and Secure

Directly on the Internet backbone, and actively monitored for security, so you’re safe and sound.

Assist America uses Collaborate’s admin capabilities to configure who can access Collaborate from where, and even automatically lock accounts if something suspicious is happening.

  • High-grade encryption
  • Users can be granted access to what they need, only
  • Stable and scalable platform
  • Hourly backups means disaster avoidance
  • HIPAA compliant


Hosted and maintained by us, for you.

Children’s Advocacy Centers of Georgia and SCCADVASA both make use of Collaborate’s cloud-based nature to allow users spread across a large area to access their database securely, using a web browser. Assist America does it worldwide.

  • No need for additional systems or network administrators
  • No software to install
  • Lightning fast, with as much bandwidth, processing power, and storage as you need
  • Access from anywhere, any time

Easy to Use and Understand

Developed and constantly improved upon, since 1998, we take our clients feedback seriously. Easy to use, even for the most technology-averse.

Our userbase is diverse, but most are not organizations that traditionally rely heavily on technology. Take a look at how some of our features work, simple and straightforward.

  • Intuitively designed interface
  • Simple to navigate
  • Dedicated support staff to assist
  • Online support & issue reporting

Substantial Cost Savings

Software is a tool to help you perform better, with less effort. Let it handle the grunt work and tedium, allowing you to focus on your real goals.

“…making for a highly efficient client experience and delivery of services…”

See how Collaborate streamlined The Center’s processes and reduced overhead.

  • Significant reduction in organization communication overhead
  • No annual or "per seat" license fees
  • Increased productivity and lower administrative costs
  • Reports that used to take weeks now take seconds!

Try Collaborate Now

Contact Us for a Demo