This year’s International Symposium on Child Abuse - the preeminent conference for child advocates around the globe - was unfortunately thwarted by the COVID-19 pandemic. The Collaborate team had planned to hold the inaugural Collaborate National Training event during the Symposium - but instead of calling off the training, we decided to take it online!

Based on the response from the Children’s Advocacy Center world, that was a great decision. On April 3, 2020, hundreds of social workers, administrators, and executive directors joined a live, all-day training event that featured training topics ranging from working remotely with Collaborate to HIPAA compliance.

National Online Training by the Numbers

Thanks to you, the event was a big success!

4 headshots


Child Advocates Attended



Individual CACs Trained

usa flag


U.S. States Represented



Collective Hours of Training



And Only Ted Buckenham



It’s Not Spelled Like That

What We Covered

As the world’s most comprehensive child advocacy software solution, there’s a lot to learn about Collaborate! To maximize our training time together, we focused on topics that were both timely (think telehealth services while working from home) and universal (things that could apply to just about every User).

Read on for a breakdown of training topics we covered during the event.

working remotely with collaborate

Segment 1: Working Remotely with Collaborate
  • Scheduling Services
  • Using the Message Center
  • Managing Tasks
  • Document Templates
  • DocuSign Signatures

staying secure and customizing collaborate collaborate

Segment 2: Staying Secure & Customizing Collaborate
  • Password Security & You
  • Working with Your Admins
  • When to Contact Network Ninja
  • Understanding Permissions
  • Custom Reports
  • Optional Modules (Quick Batch Simple Services, Class Management, Case Review, and Collaborate Portal for CACs)

its not spelled like hippo

Segment 3: It’s Not Spelled like “HIPPO”

In this practical and social worker-friendly (updated for 2020!) HIPAA primer, we learned:

  • What PHI actually is
  • The difference between Covered Entities and Business Associates
  • Why you should have a BAA in place
  • The responsibilities of Covered Entities
  • Technology-specific HIPAA considerations
What the Advocates Said

Judging by the feedback from trainees, the event was a big success.

“It was very interesting, and the presenters did an excellent job keeping the audience engaged.”

Michelle Pittman headshot Michelle Pittman
Education Coordinator, Gulf Coast Childrens Advocacy Center

“A lot of good info...especially about modules I didn't even know existed.”

Kelly McFearin headshot Kelly McFearin
Program Administrator, Paulding Child Advocacy Center

“The training was amazing. Extremely helpful and informative.”

Dakota Mahoney headshot Dakota Mahoney
Program Outcome Specialist, Children's Advocacy Center of Hidalgo County

“Thank you for the training, the tips on remote work and extra modules were very helpful.”

Lindsey Sanders headshot Lindsey Sanders
MDT and Client Services Coordinator, Child Advocacy Center of Cooke County

What’s Next?

A lot more trainings! Consult our Training Schedule for upcoming training opportunities, and stay tuned for the next major training event coming soon.

A special thanks goes out to the CAC community for making our first National Training a success! If you have any questions or suggestions for future trainings, or if you’d like to see how Collaborate can work for your organization, please reach out to us.